Frequently Asked Questions
Ordering and Payment
To place an order, simply browse our website and add the desired products to your shopping cart. Once you've selected all the items you wish to purchase, proceed to the checkout page to provide your shipping information and complete the payment process.
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we also accept payments through PayPal and Klarna for your convenience.
Yes, we take the security of your information seriously. We utilize industry-standard encryption technologies to protect your payment and personal data. Your payment information is securely transmitted to our payment processors and is not stored on our servers.
Unfortunately, we cannot add additional items to an existing order once it has been placed. If you wish to purchase additional items, please place a new order.
You can easily check the status of your order by visiting the "Track and Trace" page on our website. Enter your order number and the email address used during the checkout process to view the current status of your shipment.
Yes, if you have a discount code or coupon, you can enter it during the checkout process. Simply enter the code in the designated field, and the discount will be applied to your order subtotal.
We offer several shipping options to cater to your needs. During the checkout process, you can choose from Standard Shipping, Express Shipping, and Free Shipping (if applicable). The availability of specific options may vary depending on your location and the products in
Shipping costs are calculated based on various factors, including the weight, dimensions, and destination of your package. The exact shipping cost for your order will be displayed during the checkout process. We strive to provide competitive and transparent shipping rates.
Absolutely! Our free shipping offer is available from €59 EUR to customers worldwide. No matter where you're located, you can take advantage of our free shipping policy and have your pet's favorite products delivered straight to your doorstep without any extra costs.
The delivery time varies depending on the shipping option you choose and your location. Typically, domestic orders are delivered within 5-9 business days, while international orders may take 8-15 business days. Please note that these are general estimates, and actual delivery times may vary.
Yes, we provide tracking information for all orders. Once your order is shipped, we will send you a confirmation email containing a unique tracking number. You can use this tracking number to monitor the progress of your package.
Visit our Order Tracking page and enter the tracking number to view the status of your shipment.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
We take great care in ensuring that your packages are properly packaged and handed over to reliable shipping carriers.
In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure your satisfaction.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 14 days of the delivery date.
Please refer to our Return Policy for detailed information on eligibility and return process.
To initiate a return or exchange, please contact our customer support team. Provide your order details and the reason for the return or exchange. Our team will guide you through the process and provide you with the necessary instructions.
For hygiene and safety reasons, certain items, such as pet grooming products, food, and personalized items, may not be eligible for return or exchange. Please review our Return Policy for a comprehensive list of non-returnable items.
Once we receive your returned item, our team will carefully inspect it to ensure it meets our return/exchange criteria. The processing time may vary, but we strive to process returns and exchanges within 5-7 business days of receiving the item.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you received the wrong item or the wrong size, please contact our customer support team immediately. We apologize for the inconvenience and will arrange for the correct item or size to be shipped to you promptly. We may request you to return the incorrect item, and we will cover the return shipping costs.