Shipping policy

At Cosy-Paws, we are dedicated to providing a seamless and reliable shipping experience for our valued customers. We want to ensure that your pet's new treasures arrive safely and promptly to your doorstep. Please take a moment to review our shipping policy below.

Delivery can take longer during peak periods or if your parcel is being checked by customs. It may be delayed for 5 business days for any special situations. While we do all we can to ensure your order is delivered on time, we cannot be held responsible for any late delivery or failure to deliver due to circumstances beyond our control.

Order Processing Time

Once you place an order with us, please allow 2-3 days for order processing before shipment. Our dedicated team will carefully prepare and pack your items to ensure they reach you in perfect condition. You will receive an email notification once your order has been shipped.

Shipping Costs

We strive to offer competitive shipping rates while maintaining the quality and reliability of our shipping services. Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping charges during the checkout process before finalizing your purchase.

Order Tracking

To keep you informed about the progress of your shipment, we provide order tracking services. Once your order is shipped, we will email you a tracking number and instructions on how to track your package. You can also log in to your Cosy-Paws account to access the tracking information.

Delivery

We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately email customer@cosy-paws.com within 3 business days after receiving shipping.

If your order has been damaged during transit, please get in touch with us promptly, by sending us a picture.

If possible, please record any issue concerning the delivery (damaged/soaked package, torn/bended products...) to the carrier when you receive your order.

Please notes

Your order will be sent to the address indicated at checkout. Any package returned to us due to an incorrect or incomplete address will be re-shipped at your expense.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

You have to pay your own shipping fee for the returned product if it's not the problem of the quality.